FAQS

Log in using the 'Sign In' button in the top right hand corner of this page. This will take you to the ‘My Visit’ page. On the ‘My Tickets’ tab you will be able to delete your booking, remove tickets or change the name of ticket holders. Please note you cannot edit your booking 24 hours prior.
Unfortunately you are unable to edit the time of your booking. You will need to delete your current booking using the steps above and create a new booking for your preferred session. Please note to avoid potential double booking, our ticketing system does not allow multiple bookings against the same email address.
You cannot add tickets to a booking. You can either delete your current booking and rebook, or create another booking during the same session with a different email address for the additional tickets. Your tickets are fully transferable, so please feel free to bring someone in place of the original ticket holder.
If you have a smartphone you can present your ticket confirmation email at the door and we will scan the ticket barcode directly from the device. If you do not, simply arrive at the venue and our friendly staff will find you on the system to permit entry.
Online bookings to the Experience close 48 hours prior. If the website does not allow you to select a session it is due to the session being booked out. Alternatively, we do have a limited number of tickets available on the door for each session. Additional wait time may apply for entry without a pre-booked ticket.
All children over the age of two will require a registered ticket. Please be advised that the Experience contains real depictions of war, human injuries and death through videos, photographs and audio narration that children may find confusing or upsetting. We strongly recommend Parental Guidance throughout and advise that any decision to bring young children must be made at the discretion of parents or guardians.
Please find the full list of locations here. For locations where tickets haven’t been released yet you can register your interest and we will contact you when more information becomes available.
The tour itinerary for the Spirit of Anzac Centenary Experience was carefully selected based on a number of criteria that determined what locations were suitable to house the Experience. One of the primary factors of this selection process was a suitable venue and availability that met the requirements of the Experience.
The Experience has been designed to fit standard wheelchair, wheelie walker and motorised scooter dimensions. Each visit to the Experience is expected to last around two hours in total. If you require a break please make yourself known to a volunteer and they will assist you.
You are welcome to take photos inside the Experience. However, please remember to respect other visitors and limit the use of flash photography.
Please allow up to 48 hours to receive the email that contains your tagged items. If you don’t receive the email you can access your tagged items by inserting your email address into the link below. You may be prompted to log into your account. See example: http://www.spiritofanzac.gov.au/my-visit/~/XXX@XXX.com

The full list of tagged items is also found on the Teach and Learn section of this website.
You will find the full Experience text, audio guide narrative and other learning resources on specific stories and artefacts within the Experience here.
If you require any additional information please contact us via email to enquiries@spiritofanzac.gov.au.